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Salary: Competitive + bonus + benefits + pension scheme

Reporting to the Revenue Manager, you will be an integral member of the Reservations Team, assisting with bookings over the phone, via email and live chat, providing an exceptional reservations experience for our Guests and agents while maximising occupancy in line with budget expectations.

You will liaise with internal departments to maintain and develop excellent communications. There is also opportunity to develop and enhance existing and new customer relations through consistently high standards of customer service.

Experience within a similar role is desirable but not essential as full training will be given.


  • Exceptional telephone manner as well as being a natural communicator
  • Excellent written skills and a good command of spoken English
  • Highly professional and articulate at all times
  • Attention to detail and advanced administration skills
  • Proficient time management skills and the ability to prioritise tasks and meet deadlines
  • Highly motivated, proactive and an excellent team player


  • Strong working knowledge of reservations systems and processes
  • Working knowledge of a PMS system
  • Knowledge of the Serviced Apartment industry
  • Proven negotiation skills and a strong customer services ethic

To apply, please send your CV to including full career history and current salary details.


We are always looking for exceptional housekeepers to join our friendly team. Please send your CV to